Refund Policy

Last Updated: September 14, 2025

This Refund Policy outlines the terms and conditions under which Norvulap ("we", "us", or "our") processes refunds for our online baking and pastry workshops and educational services.

1. General Refund Principles

We are committed to providing high-quality educational experiences. If you are not satisfied with your purchase, we offer refunds under the conditions outlined in this policy.

1.1 Eligibility for Refunds

Refund eligibility depends on the type of service purchased and the timing of your refund request relative to the workshop or course start date.

1.2 Non-Refundable Items

The following items are non-refundable:

Downloadable materials that have been accessed or downloaded
Completed workshops or courses
Gift certificates and promotional credits
Administrative or processing fees
Third-party materials or ingredients shipped to you

2. Workshop and Course Refunds

2.1 Full Refund Period

You may request a full refund if:

Your request is submitted more than 14 days before the workshop or course start date
You have not accessed more than 10% of the course materials or content
Technical issues prevented access and could not be resolved within 48 hours

2.2 Partial Refund Period

A partial refund of 50% may be issued if:

Your request is submitted between 7 and 14 days before the workshop start date
You have accessed between 10% and 25% of the course materials

2.3 No Refund Period

No refunds will be issued if:

Your request is submitted less than 7 days before the workshop start date
You have accessed more than 25% of the course materials
The workshop or course has already commenced
You have completed the workshop or course

3. Subscription Services

3.1 Monthly Subscriptions

Monthly subscription payments are non-refundable. You may cancel your subscription at any time, and you will retain access until the end of your current billing period.

3.2 Annual Subscriptions

Annual subscriptions may be refunded on a pro-rata basis if:

The refund request is made within 30 days of the initial purchase
You have not accessed the subscription benefits extensively

After 30 days, annual subscriptions are non-refundable, but you may cancel to prevent future charges.

4. Technical Issues and Service Disruptions

4.1 Platform Technical Failures

If our platform experiences technical difficulties that prevent you from accessing your purchased content:

Report the issue to our support team immediately
We will work to resolve the issue within 48 hours
If unresolved, you may be eligible for a full refund or credit

4.2 Instructor Cancellations

If a workshop is cancelled by the instructor or Norvulap:

You will receive a full refund automatically
Alternatively, you may opt for full credit toward another workshop
Refunds will be processed within 7 business days

5. Refund Request Process

5.1 How to Request a Refund

To request a refund, you must:

Contact our support team at help@tf-v15.com
Include your order number and purchase details
Provide a clear explanation of the reason for your refund request
Submit your request within the applicable timeframe

5.2 Processing Time

Once approved, refunds will be processed as follows:

Refund approval: within 5 business days of request
Processing to original payment method: 7-10 business days
Appearance in your account: depends on your financial institution, typically 3-5 business days

5.3 Refund Method

Refunds will be issued to the original payment method used for the purchase. We cannot issue refunds to different payment methods or accounts.

6. Special Circumstances

6.1 Medical or Emergency Situations

We understand that unexpected circumstances may arise. If you cannot attend a workshop due to medical emergencies or other serious situations:

Contact us as soon as possible
Provide relevant documentation if requested
We will review your case individually and may offer a refund, credit, or transfer to a future workshop

6.2 Unsatisfactory Content

If you believe the workshop content does not match the description provided:

Contact us within 48 hours of the workshop start
Provide specific details about the discrepancy
We will investigate and may offer a partial or full refund if the claim is substantiated

7. Transfers and Credits

7.1 Workshop Transfers

Instead of a refund, you may request to transfer your enrollment to a different workshop or course date if:

The request is made at least 7 days before the original workshop date
An equivalent or similar workshop is available
You pay any price difference if applicable

7.2 Account Credits

We may offer account credits as an alternative to refunds. Credits:

Can be used for any future Norvulap workshop or service
Are valid for 12 months from the date of issue
Are non-transferable and cannot be redeemed for cash

8. Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your financial institution:

Your access to Norvulap services may be immediately suspended
We encourage you to contact us first to resolve any issues
Unwarranted chargebacks may result in account termination
You may be liable for any costs incurred in defending against invalid disputes

9. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

Material changes to this policy will be communicated via email to registered users.

10. Contact Information

If you have questions about this Refund Policy or wish to request a refund, please contact us:

Email: help@tf-v15.com
Phone: +61 428 280 666
Address: 10-12 Stewart St, Wollongong NSW 2500, Australia

Our support team is available to assist you with any refund inquiries or concerns.